Soudal is the largest independent European manufacturer of sealants, adhesives, and polyurethane foam for professional and domestic use. With a turnover of EUR 1.34 billion in 2023, over 4,000 employees and 25 production sites on 4 continents, this 100% Belgian family business, with its founder Vic Swerts still at the helm since 1966, has developed into an international player and an expert in chemical construction specialties. Continued investments in R&D, a long-term vision for innovation and adaptation to local market requirements are the foundations for Soudal's excellent performance.

Soudal (UK) Ltd, one of its main subsidiaries with a turnover of over £80 million and over 60 staff, located in Tamworth B77 5PN, is looking for an Internal Customer Sales Executive, reporting to Customer Service Manager.

  1. Main Purpose of the Job

To contribute to a thriving Sales and Customer Service Team, maximize sales opportunities, managing customer expectations effectively to improve the customer experience.

  1. Key areas of responsibilities and accountability

  • Handle inbound calls within set KPI’s
  • Manage customer expectations by phone, e-mail and other appropriate means of communication.
  • Use a pro-active approach for the upselling of current promotions.
  • Collaborate with key account managers targeting market sectors to identify and generate New Business.
  • Qualifying prospects from initial enquiries generating new business leads to handover to the sales team, allocating the correct sales manager.
  • Communicating with customers to identify their needs and requirements and identify sales opportunities
  • Supporting sales with onboarding new business, follow up calls/feedback, identifying opportunities to maximize sales.
  • Support when required on Focus accounts
  • Maintain data, customer details, pricing, and general updates in CRM & SAP

  1. Requirements (Competencies, skills, experience)

  • Minimum 5 years’ relevant experience in a fast-paced environment
  • Proactive approach
  • Customer centric
  • Excellent communicator both written and verbal
  • Ability to work under pressure and meet deadlines
  • Work independently managing own workload
  • Capable of building strong working relationships
  • Target driven
  • Attention to detail
  • Experience working in a fast-paced environment
  • Preferably SAP, Microsoft Outlook, Excel, and CRM Dynamics 365 experience

  1. Our offer

    • Competitive salary with bonus and group pension plan in a growing and loyal company.

    • Free parking, Employee Assistance Programme.

 

Please send your CV with covering letter to Mrs Samantha Garrigan-Baker, Samantha.Baker@soudal.com