Soudal is the largest independent European manufacturer of sealants, adhesives and polyurethane foam for professional and domestic use. With a turnover of EUR 1.31 billion in 2022, over 4,000 employees and 25 production sites on 4 continents, this 100% Belgian family business, with its founder Vic Swerts still at the helm since 1966, has developed into an international player and an expert in chemical construction specialities. Continued investments in R&D, a long-term vision for innovation and adaptation to local market requirements are the foundations for Soudal's excellent performance.
Soudal (UK) Ltd, one of its main subsidiaries with over £80 million turnover and over 50 staff, located in Tamworth B77 5PN, is looking for a Customer Service Manager, reporting to Managing Director.
Main Purpose of the Job
- Provide excellent proactive customer service and sales support to internal and external customers.
Key areas of responsibilities and accountability
- Responsibility for a Sales Support Team of 6.
- Customer relations by phone and email and any other appropriate means of communication.
- Timely and accurate processing of orders.
- Liaising with all other departments to improve efficiency and minimise issues and costs.
- Responsibility for the smooth running of IT.
Requirements (Competencies, skills, experience)
- Minimum 5 years of relevant experience with proven results.
- Superb communication skills both written and verbal.
- SAP, Microsoft Outlook, and CRM knowledge.
- Problem-solving and organisational skills, readiness to go the extra mile.
- Living within commuting distance.
Our offer
- Competitive salary with bonus and group pension plan in a growing and loyal company,
Please send your CV with covering letter to Mr Antoon Van den Broeck, Vandenbroeck.a@soudal.com